Office Policies & Mission

“We are professionals caring for our patients in the manner that we would want to be treated.” – Thomas M. Skafidas, D.M.D.

Mission Statement

The practice of Thomas M. Skafidas, D.M.D. is committed to providing quality orthodontic care in a comfortable, relaxed and attentive environment.

We pledge to utilize the latest applicable techniques and technology, while incorporating the most up-to-date research and resources. Our pledge to you is to always focus our energy and expertise to address oral health concerns, keep you informed, and to remember YOU are why we are here. We pledge to provide timely resolution to any problems that may arise, and we welcome any opportunity to serve you better.

The Employee Promise

At the orthodontic practice of Thomas M. Skafidas, D.M.D., employee attitude, professionalism and skills are the most important resources in our commitment to our patients. By applying these principles of trust, honesty, respect and integrity, our practice fosters a work environment that values every individual. We nurture employee’s contributions by providing opportunities for continuing education and actively encourage the open exchange of ideas and input each individual employee provides.

Basics of Our Practice

  • We want to give a warm and sincere greeting to every patient.
  • We try to anticipate and accommodate our patients’ needs.
  • These two statements are the foundation of our practice. They should be used in every interaction to ensure patient satisfaction, retention and loyalty.
  • The employee promise is the basis for our work environment. It will be honored by all employees.
  • All employees attend continuing education courses, as requested by Dr. Skafidas, and complete any certification requirements mandated by state/practice law.
  • Practice objectives are communicated to all employees. It is everyone’s responsibility to uphold them.
  • To create pride in our practice, all employees are encouraged to be involved in the planning of work that affects them.
  • It is the responsibility of each employee to create a work environment conducive to teamwork – this enables us to serve the needs of our patients.
  • Uncompromising levels of cleanliness are the responsibility of every employee.
  • Our goal is to provide the finest personal service. Each employee is responsible for creating a safe, secure, accident-free environment for our patients and each other.
  • The way we conduct ourselves is an opportunity to build our practice. Be an ambassador for our practice in and outside of work and always speak positively.